An Open Letter to:
Baskin Robbins
3010 Harrison Ave Nw
Olympia, WA 98502
360-943-1231
Customer Service seems to be declining in Olympia, Washington. While I do not know the specific laws governing whether or not a restaurant has the legal obligation to offer washroom facilities to their patrons, I do know there is a point when common decency should override an establishment’s policy.
My oldest daughter, Ivy, is five years old and already an ice cream connoisseur. She also has an acute condition called Glomerulonephritis. No, I am not writing on her behalf with a melodramatic plea to grant her some dying wish involving cardboard containers of rocky road. Fortunately, she isn’t that sick. Instead Ivy is plagued with the need to quite frequently use the bathroom. And being five and a member of a family including toddler twins, Ivy neither remembers to nor do her parents always remind her to use the toilet before we leave the restaurant where we have just eaten dinner.
Opting to forgo the delicious desert selection at Tugboat Annie's, our happy entourage of Mom, Dad, Ivy, twin baby sisters and grandparents decided instead to stop at Baskin Robbins for a delightful late summer treat on the way home – Grandma and Grandpa’s treat. With visions of decadent scoops filled with chocolate, cherries, nuts and other assorted flavors within the 31 range of offerings, we loaded into our VW Vanagon and headed on over to Harrison Ave NW. Along the way, Ivy declared her need for relief. Already in the car and on the road, I begged for her patience. But a little further up the road, Ivy began turning a little green as her eyes welled with tears. She had to go now! And then her stomach began to hurt and then she had to throw up. “Almost there, baby girl”, I assured my first-born. “ I can see the blue and pink logo now!”
Like a catcher of strike balls, I crouched under my child with a plastic bag positioned favorably for preventing expensive car detailing later. Even in the company of immediate family, she was clearly embarrassed. She wanted to wait until we arrived at our promised and much anticipated destination.
As soon as my husband pulled into the convenient storefront parking spot, I unbuckled Ivy from her booster seat and hurried her into the building. Searching for the facilities, I found none. But looking to the right behind the barrels of dairy goodness, I saw a black sign with big orange letters: NO PUBLIC RESTROOM. Thinking this surely meant, not for the public out THERE (In here we were all paying customers, right?), I asked, “Could we please use your restroom?”
I was countered with blank stares from the three adolescent scoopers left in charge. “We don’t have a public bathroom”, stammered one of the two girls. “But she HAS to go”, I stated incredulously. “And she feels like she’s going to throw up”! More blank stares. “I’m sorry,” offered the other girl. “So, where should she throw up then?” By this time I was furious, at both the situation in which I found myself and the lack of concern exhibited by anyone else in the store. “Should she throw up on the floor?” Still I was stonewalled.
The rest of our family then joined us with toddlers in tow. After a few lobbed volleys of arguing and the appearance of a consolatory trashcan in which Ivy could throw up (gee, how sanitary for the other customers) we left Baskin Robbins in search of friendlier services. Rushing across the road to the Safeway grocery store, I ushered Ivy to the bathroom where upon peeing to her great relief, she no longer felt sick to her stomach. A complete recovery and she was ready for ice cream! We met the awaiting family in the frozen food section where we proceeded to buy several pints of Vermont's finest, Ben and Jerry’s ice cream.
So why am I bothering to write you a letter? First of all, as I mentioned in the opening of this tirade, I’m not sure what the law requires of an eating establishment in terms of washroom facilities for their patrons but I like to teach my children to wash their hands before they eat. I require this simple germ eradication even before desert. Did Mmes Baskin and Robbins not demand the same of their children? Maybe they were not from the south from where I hail and learned something we like to call manners. Might I be so bold as to suggest that if you are going to offer the paying public a place to congregate and eat with friends and family, you should provide this necessary accommodation? But I am also writing as an example to my children. (And here I would begin playing a recording of some very patriotic and emotional background music.) We live in a country that has access to indoor plumbing, but more importantly certain alienable rights! Including the right to lodge a complaint and (you scream, I) scream for justice when we have been wronged. I want to teach my daughter to stand up for herself when she feels inappropriately treated, to speak how she feels and to demand answers to questions like, “why can’t I use the bathroom, mommy?”
So please, do tell me: why does Baskin Robbins not offer restrooms for their paying customers or why not teach your employees to make allowances for special circumstances?
Sincerely,
Ivy's Mom
Portland, OR
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Post Script:
Thanks to Sarah at OlyBlog for the support. It's nice to have a two tiered soapbox!